Response Time
We're here to help with any account questions, technical issues, or general feedback. Our support team can assist with verification, deposits and withdrawals, bonus queries, and site navigation. Contact us for fast, practical help by email or phone and we'll guide you through the next steps. Assistance is available through convenient channels and we aim to resolve routine enquiries promptly and clearly.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (email support; typical response within 24 hours; priority handling for verification) |
| General Enquiries | [email protected] (business and site enquiries; press and media contacts welcome) |
| Affiliate Enquiries | [email protected] (partner applications, commission questions, and tracking setup) |
| Phone | +44 20 7946 1203 (live lines for urgent account issues; limited weekend cover) |
| Working Hours | Mon-Fri, 09:00-18:00 (responses outside hours by ticket; emergency callback on request) |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues, or cases requiring supporting documents or explanations. When you email us, please use a clear subject line and include up-to-date contact details, account ID, and any relevant attachments to help us respond quickly. Incomplete information can cause delays, so double-check everything before sending.
Submit your enquiry
Response Time
Our support team typically responds to inquiries within one business day. Simple requests like account questions or payment confirmations are usually handled quickly, while more complex cases, such as security reviews, KYC checks or disputed transactions, may require extra time to investigate. We will keep you updated if we need more information and aim to resolve every case promptly.
Feedback
We’d love to hear your feedback, suggestions, or ideas for improving the website. Every message is reviewed carefully by our team and used to prioritise updates, fix issues, and guide new features that make the site easier and more enjoyable to use. Please send your thoughts, we read them all and use feedback to improve the service and user experience.